Backbase’s acquisition of Kasisto, a pioneer in agentic AI for BANKTECH and financial services with clients including Navy Federal Credit Union, Boeing Employees Credit Union, and Alliant Credit Union, embeds banking-grade agentic AI natively into Backbase’s AI-native Banking OS which enables banks to deploy reasoning-native agents that handle the full arc from customer intent to governed resolution across chat, messaging, and voice. The deal deepens Backbase’s U.S. footprint, naming North America its largest strategic growth market, by uniting Kasisto’s New York-based team, conversational AI technology, and integrations with banking partners including FIS, Finastra, and Candescent within a single operating model it calls the Unified Frontline.

Backbase Acquires Kasisto to Enhance Banking OS With Agentic AI Capabilities