Backbase has launched an AI-native Banking OS, pushing BankingTech toward agentic banking, where banks use AI agents to improve customer service, workflows, and product delivery. The launch reflects a shift away from traditional digital banking platforms toward systems designed around automation, personalization, and real-time decision-making. For banks, the value is not just better UX, but the ability to modernize operations without fully replacing their existing core infrastructure.

Backbase Launches the AI-Native Banking OS – Defining a New Category for Agentic Banking