authID has integrated its biometric identity verification technology into ServiceNow contact centers, enabling organizations to authenticate users seamlessly during customer service interactions. The partnership addresses growing fraud and social engineering risks by replacing knowledge-based authentication with biometric verification, reducing both security vulnerabilities and call friction. As enterprises look to modernize customer support while tightening identity controls, the integration positions biometric IDV as core infrastructure rather than a standalone security add-on.
authID Brings Biometric Identity Verification to ServiceNow Contact Centers
